About Worldline

Worldline is a global leader in the payments industry and the technology partner of choice for merchants, banks, and acquirers. Powered by 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted, and innovative solutions fostering their growth. Services offered by Worldline include instore and online commercial acquiring, highly secure payment transaction processing, and numerous digital services. In 2021 Worldline generated a pro forma revenue close to 4 billion euros.

Business Service Manager (m/f/x)

Location: Frankfurt, Hesse, DE
Company: Worldline

As Business Service Manager (m/f/x) E-Payment you will be centrally responsible for the sustainability of our service center “Identity Trust & Authentication” for our internal and external customers at our Frankfurt location.

In your role, you will support and manage business processes in the areas of proposal generation, execution, and IT service management for the latest products around the fast-growing market of online (3-D Secure) and mobile payment.

Your tasks will include:

  • 1st level incident management: initial analysis of incidents (functional and technical), forwarding to our international 2nd / 3rd level service teams and follow-up of incidents
  • Participation in the internal Problem Control Board
  • Support and preparation of changes as well as participation in Change Advisory Boards
  • Support of process-related tasks in day-to-day business, e.g. maintenance of business information, support of proposals
  • Follow-up and coordination of compliance with service level agreements
  • Support and preparation of statistics and technical reports
  • Coordination and communication of order status, incidents, and SLA metrics to internal and external customers
  • Assistance in finance-related tasks in the area of order fulfillment

As an ideal candidate …

  • you have completed a commercially or technically oriented training or study program
  • you enjoy IT services, processes, and their optimization
  • you enjoy and are skilled in dealing with internal and external customers
  • you also have strong communication skills, a willingness to learn, as well as a structured and independent way of working
  • you have very good written and spoken German and English skills
  • you have the ability to comprehend and summarize technical problems
  • you combine a high degree of entrepreneurial thinking with a service orientation
  • you also have very good knowledge of MS Office applications
  • ITIL service management process knowledge is desirable
  • you have advantageous knowledge in the area of cashless payment procedures and business processes

… then we would definitely like to get to know you!

If you have any questions, please contact Sebastian Beul: +49 176 26695684.

What’s more? We really value innovation, cooperation, excellence, and empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage, and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view, and the energy of all people from Worldline. Not only do they represent the heart and face of our company, but they are also key players in our success. We enable our talents to be a major asset in the success of our business.

Worldline is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.